CANADA

Customer Service and Dispatch

Saskatoon - Saskatchewan (SK),

Congebec Inc

Job Description:

WHY WORK AT CONGEBEC?

  • A growing company that stands out in its field.
  • Compensation based on your qualifications and experience and competitive benefits.
  • A dynamic, convivial and stimulating environment. A growing company that stands out in its field.

RESPONSIBILITIES OF A CSR DISPATCHER

Reporting to the Operations Manager, the Customer Service Representative (CSR) and Dispatch will be responsible of:

  • Deals with third party truck drivers, as well as internal and external customers.
  • Plan loads for shipping.
  • Verifies and processes requirements for receiving customer shipments into the warehouse based on notification from the customer (receiving).
  • At times, receives notification from customer of shipping requirements, enters the request into the Warehouse Management System (WMS), and generates bill of ladings.
  • Notifies customers of shipments and internal freight and cartage personnel of delayed pick-ups as required.
  • Notifies Shipping/Receiving Dispatcher of receiving and/or shipping priorities.
  • Ensure compliance with all health and safety rules and regulations and Food Safety programs.
  • Respect the warehouse policies, procedures, standards and follow all of the health and safety rules including but not limited to BRC & HACCP
  • Assesses discrepancies of inventory and notifies the Inventory Co-ordinator.
  • Provides inventory status reports as required.
  • Performs other related duties as required

TRAINING AND PROFESSIONAL EXPERIENCE

  • Minimum of three (3) years of experience in warehousing or logistics.
  • High school diploma (asset).
  • Or any other relevant combinaison of studies/experience.

REQUIRED SKILLS

  • Must live and respect all corporate core values
  • Large Customer service focus
  • Ability to follow written and oral instructions accurately
  • Ability to identify and analyze discrepancies
  • Good judgement in dealing with customer-related issues and staff

HIRING REQUIREMENTS

  • General knowledge of Warehouse functions, occupational health and safety and HACCP (asset)
  • MS-Office knowledge, more specifically Excel, Word, Email, printer’s photocopier, fax and calculators
  • Asset : Bilingual: French and English communication skills (verbal and written)
  • This job description is neither exhaustive nor exclusive and may be revised in the future depending on the operational needs of the workforce.

Similar Jobs in Saskatchewan