Customer Success Manager

Regina - Saskatchewan (SK),


Job Description:

    Customer Success Manager
    sMedia is looking for an experienced Customer Success Manager that will be responsible for driving the customer success strategy and optimizing our customer experience. The major focus of this team is on retention and increasing the value of the accounts.

    Roles & Responsibilities:
  • Coordinating efforts outlined with the client and ensuring clients see success with the product and outcomes are achieved
  • Acting as a trusted adviser for our clients and taking a consultative approach about best practices and advice for client success
  • Understanding clients business objectives and ensuring the best possible return on customers investment from solutions provided
  • Understand clients KPI's and build a measurable plan and review with clients on a monthly basis
  • Focusing on customer experience with the goal of maximizing retention and revenue growth
  • Answering client questions and requests
  • Sharing your extensive digital marketing knowledge to help our customers grow their business using sMedia solutions
  • Creating agendas and follow ups; highlighting key points for performance meetings

  • Skills &
  • Tech Savvy, needs to be able to operate in a tech space
  • Strong understanding of digital marketing
  • Ability to work on multiple priorities and/or projects simultaneously
  • Strong listening and negotiation skills
  • Google Analytics, Google Ads, Facebook Business Manager experience also an asset
  • Strong customer relationship skills with excellent verbal and written skills
  • Highly organized with great attention to detail
  • Automotive and dealership experience an asset
  • Facebook and google certified would be a definite asset
  • Problem-solving abilities and ability to meet reasonable deadlines

  • What It Means To Be Successful In This Position?
  • Make active contributions to achieve team goals and successes
  • Proactive Approach - self starter that finds ways to increase efficiencies
  • Strong team player, ability to build positive and collaborative relationships within the organization and with customer personnel.
  • Ability to work with little supervision

  • We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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