Assistant Marketing Services Manager - Programmes

To be the person in charge of daily operational procedures, inquires and exceptional case management

To measure and analyze programme performance and communicate it effectively with the stakeholders

To handle and coordinate with different stakeholders on websites and system maintenance

To develop and govern all related marketing collaterals and resources (e.g. SOP manuals, training materials etc.) for global hotels’ implementation

To act as a guardian on approving any outgoing campaigns and communications by hotels to ensure compliance with the programmes’ corporate identity and strategy

To oversee and coordinate at both corporate & hotel levels on robust database marketing calendar execution and result tracking

To assist and support budget planning, development of new marketing campaigns, programme enhancement and effective implementation & communications to both hotels and members

Bachelor’s degree or equivalent in Business Administration, Marketing or related disciplines

Minimum 4 years of working experience specialized in loyalty programme or customer relationship management; experience in hospitality industry would be an advantage

Independent, proactive, good project management skills and attentive to details

A committed team player & able to develop rapport with partners, colleagues and hotel counterparts

Able to multi-task, work under pressure and meet tight deadlines

Proficient in Microsoft office (e.g. Word, Excel, Power Point, Outlook)

Excellent spoken and written English and Chinese for frequent communications with international hotel teams and partners