Royal Service Agent (Switchboard Operator) - Chateau Lake Lo...

locationCanada - Saskatchewan (SK),

atFairmont Chateau Lake Louise - Alberta

Estimated salary $16.63 - $20.07 an hour

Job Description:

Royal Service Agent

Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent. The hub of communications for the hotel, the Royal Service team provides effective and engaging information to hotel guests and our colleagues. Together, let’s turn moments into memories.

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Access to our Lifestyle Program activities
  • One duty meal in our newly renovated staff cafeteria
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/fitness centre/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:

  • Offer professional, consistent, friendly and engaging service
  • Process all external and internal calls by redirecting calls or directly assisting the caller
  • Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
  • Maintain knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Guest Services, and Food & Beverage
  • Maintain accurate records of guest calls to maintain data integrity
  • Serve as a liaison for guests by providing information relating to all aspects of the hotel
  • Maintain knowledge of the hotel’s emergency procedures
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned

Your experience and skills


  • Previous customer service experience an asset
  • Must possess outstanding guest service skills, including professional verbal communication skills
  • Proficient in the use of Microsoft Office applications (Outlook, Word, Excel)
  • Strong interpersonal and problem solving abilities
  • Self‑motivated, with the ability to make effective decisions
  • Demonstrates initiative, and the ability to work with minimal supervision
  • Ability to maintain high service levels under pressure
  • Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Types: Full-time, Permanent

Salary: $16.63-$20.07 per hour


  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • On-site gym
  • RRSP match
  • Vision care


  • 8 hour shift

Work remotely:

  • No

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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