Analyst Managed Services

Quebec City - Quebec (QC),


Job Description:

    Analyst Managed Services

    Job Summary
    The role of Analyst, Managed Services is responsible for analyzing and overseeing the performance of contracted vendors across IT. Duties include analyzing vendor performance to assess compliance-to-contract; identifying opportunities for consolidation and identifying contract performance deficiencies or areas of performance improvement.

    This role will work directly with the Manager, Managed Services, to ensure the effective management of vendor relationships and outcomes and minimize duplication of effort. The person in this role must understand contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed goods and services

    Main Responsibilities
  • Coordinate with I&T partners to aggregate vendor contract performance data and follow-up
  • Coordinate with I&T and vendors on contracting and invoicing process improvements and assist in working with vendors on corrective action programs
  • Understand major initiatives and apply I&T vendor management needed to support those initiatives
  • Collaborate with team members to develop standard and ad hoc reports to support vendor management, compliance validation, operational oversight, and overall vendor spending
  • Leverage and support the maintenance/enhancement of tools for use in Vendor Management, including vendor tracking, analytics and performance management tools (scorecards and dashboards)
  • Harness strong working relationships with various cross functional groups throughout the company and work
closely with the Managed Services Manager to implement processes, programs, and compliance
  • In collaboration with various I&T teams establishinternal and external policies, standards, methodologies, templates etc. for vendor interaction and conduct duties in alignment with the policies, standards and processes.

  • Requirements
  • Minimum 2-5 years of overall work experience
  • One to three years of experience with responsibility for development and implementation of strategies and plans in support of an IT Vendor and Contract Management Office
  • Knowledge of CN and the rail industry is an asset.

  • Education/Certification/Designation
  • Bachelor's degree from an accredited university in IT or Business Administration, or related major or equivalent work experience.

  • General Skills and Competencies
  • Develop processes and continuous improvement measures to support the Managed Services Specialist in maintaining relationships with vendors
  • Possess strong analytical skills in defining measures that will drive vendor performance across all I&T domains
  • Excellent communication (written and oral), presentation and interpersonal skills
  • Strong organization and time management skills.

  • CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

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