Inbound Customer Service Representative
Waterloo - Ontario (ON),
Estimated salary $15 an hour
The Client Online Store is responsible for supporting customers of a leading player in the technology industry. The position involves answering inquiries related to products available through an online store as well as previously placed orders. Inquiries range from order status and shipment/delivery to requests to cancel or change orders.
- Providing high caliber Customer interaction as measured by call monitoring, call audits, and customer satisfaction surveys;
- Presenting to the public a strong working expertise in all client supported products;
- Ensuring innovation and quality in all Customer interactions as measured by call monitoring and customer satisfaction survey;
- Capturing all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
- Maintaining a general awareness of client’s strengths in the industry; and
- Assisting Customers by answering queries relating to their order status, changes and delivery time frames.
- Other duties as assigned
- High School Diploma or
Job Type: Full-time
Salary: $15.00 /hour