Revenue Cycle Associate - 12-18 Month Assignment

Toronto - Ontario (ON),

Crawford Technologies Inc.

Job Description:

Position Summary: In this role, covering a maternity leave for a minimum of 12 months, you will be required to provide exceptional customer service to both internal and external clients. You will ensure timely and accurate invoicing as part of a forward-thinking Finance team. We are looking for an energetic, highly motivated, detail-oriented, self-starter to join our Invoicing team as an Accounts Receivable and Revenue Cycle Manager. You are responsible for entering invoices against contracts in accordance with Company practices. You must demonstrate good active listening skills, and professional communication skills as well as the ability to work independently and as part of a team in a fast-paced environment. You will have full responsibility for all license, maintenance, support and project work invoicing and collection.

Position Responsibilities

Be responsible for the collection of sales-related data in an ongoing effort to increase overall sales productivity and achieve company revenue goals
Develop and maintain reports and dashboards to drive leadership decisions and generate ad hoc reporting as needed
Assist in monthly exception reporting
Working closely with executive management, manage customer maintenance and annual renewals to ensure all clients are appropriately billed
Research and review client histories to ensure accurate invoicing and reporting
Investigate and resolve billing discrepancies.

Accounts Receivable

Responsible for the lifecycle of accounts receivable ensuring appropriate allocation of payments against customers
Takes action in accordance with corporate strategies developed for collection of overdue amounts
Prepares, records, verifies, analyzes and reports accounts receivable transaction
Produces reports of accounts that are in arrears and analyses of bad debt, and may prepare analyses and reconciliations
Handles escalations of less-straightforward customer issues and inquiries
Customer outreach regarding outstanding balances.
Timely and accurately processing account adjustments for bank fees and other variances (i.e. forex, shortages, etc.).
Bring experience to the table and provide opportunities for process improvement and additional efficiencies.


Responsible for customer billing including preparation, delivery, and responding to queries
Creation of new

customer billing entities
Prepare, review, and process invoices daily
Issue monthly statements, keep customers files updated with current invoices, bills and contact information.
Compare invoices to contracts and ensure that the funding allocated for the contract is correctly billed
Utilize external customer websites to submit billing. Bill PO s / invoices on customer s web billing sites.
Assist with month-end and year-end tasks, including review from external accountants.
Work with clients to receive purchase orders in a timely manner
Review accuracy of invoices prior to submission by performing various checks before finalizing bill/invoice to send to customers.
Accurate order entry of sales orders

Contract Management

Provide support to with operational and administrative monitoring of contracts
Follow up on outstanding contracts with sales team and executives
Maintain, distribute, and file all contract and licensing documentation
Own storage and dissemination of all client contracts

Screening Criteria

Undergraduate Degree in Business Administration, Finance, Accounting or in a related field
Minimum 3 years experience in accounts receivable, invoicing, business administration and/or finance operations, or related experience
Intermediate to advanced skills in software, learning new software, and understanding how software works together
Experience in multi-currency, international invoicing and sales tax regulations
Intermediate to advanced skills in Excel, Salesforce and financial software
Ability to apply analytical thinking to solve problems.
Ability to understand complex billing.
Proven aptitude for working with numbers.
Ability to key numerical data accurately and thoroughly
High attention to detail and conscientious approach to delivering high quality results
Detail-oriented, analytical and strong organizational skills a must
Ability to prioritize and multi-task in a fast-paced environment
Customer service experience and strong communication skills
Proven track record of achievement and strong performance
Ability to work independently and function as part of a team, and across team
Strong time management, research & analytical skills


Experience with Netsuite
Knowledge of revenue recognition rules in a software company

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