Bilingual System Support Specialist

Toronto - Ontario (ON),


Job Description:

Job Description

The Bilingual System Support Specialist provides application support to retail stores, according to defined standard operating procedures. The successful candidate will ensure provision of outstanding customer service in both French and English.

Provides telephone support to end-users of point of sale systems
Provides support to PC and Laptop end-users
Provide basic Telecom support to internal personnel
Troubleshoots service issues, including but not limited to, application performance and functionality, system performance and printer issues.
Works closely with personnel, company system and database administrators to ensure prompt resolution on open issues.
Monitors system performance.
Resolves/updates logs in help desk ticketing system, according to established SLA’s, procedures and guidelines.
Receiving and shipping of replacement IT equipment.
Various clerical duties related to department

Knowledge/Skill Requirements
Strong communication and presentation skills to translate concepts in a manner that end-users can easily understand. Excellent customer service and interpersonal skills are required. An adequate understanding of retail business practices and departmental relationships are preferred. Strong organizational
skills and the ability to be self motivated with limited supervision is essential. A positive attitude and the ability to work well independently, as well as part of a team, is required.

Technical skill requirements are:
Basic understanding of PC concepts.
Basic understanding of PC and Networking hardware.
Understanding of point of sale applications.
Understanding of diagnostic tools utilized by the department.

Physical Demands
Individual must be able to multitask well and be able to maintain composure and balance in pressure situations.

University or College diploma/degree in Computer Science, Information Technology or equivalent

2-3 years of administration.
Bilingual French/ English

What we have to offer:
Opportunity to work for the largest after-market auto parts provider in North America
Visibility to career growth opportunities across the entire Advance Auto Parts organization
Access to a robust online training system for personal or leadership development
A rewarding organizational culture through our Team Member recognition program
Employee discounts
Financial benefits including group RRSP with employer contribution and discounted stock purchase plans

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