Front Desk Agent (part-time)
Toronto - Ontario (ON),
Accor
Job Description:
- Summary of Responsibilities:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned.
- Proficient in English (verbal and written), second language an asset
- Previous customer related experience preferred
- Previous Property Management System (PMS) experience
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Qualifications:
an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Available for shift work and weekends.
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be legally able to work in Canada.
Physical Aspects of Position (include but are not limited to):
Visa Requirements: Must be legally able to work in Canada.
