CANADA

Front Desk Agent (part-time)

Toronto - Ontario (ON),

Accor

Job Description:

    Summary of Responsibilities:
    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Reception Desk
  • Drive rate through up-selling room brands
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned.

  • Qualifications:
  • Proficient in English (verbal and written), second language an asset
  • Previous customer related experience preferred
  • Previous Property Management System (PMS) experience an asset
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Available for shift work and weekends.

  • Physical Aspects of Position (include but are not limited to):
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

  • Visa Requirements: Must be legally able to work in Canada.

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