DVP, Northern Shield

locationGreater Sudbury - Ontario (ON),

atTD Bank

Job Description:

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Department Overview

TD Canada Trust is TD Bank Group's customer-focused personal and small business banking business. Serving more than 13 million customers nationally, TD Canada Trust provides a full range of financial products and services through its retail branch network, mobile app, telephone, Internet banking, and ‘TD Green Machine’ automated banking machines.
Branch Banking is the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers. By understanding client needs and providing personalized financial products and services, our purpose is to help our customers achieve their financial goals. TD continues to invest heavily in our branch banking network to ensure that it is market leading, evolving at pace to meet client demands and a meaningful career destination to top talent.

Job Description

We are currently looking to appoint a DVP, Northern Shield, part of the Greater Ontario Region (comprising 22 branches - mix of rural and larger market with extensive geographic reach) and is responsible for a significant region across Northern Ontario. This leader is responsible to ensure that TD is growing market share and improving the customer experience at every turn. This DVP will be an important member and contributor to the regional leadership team.

Reporting to the Regional SVP, Tara-Lynn Hughes, the DVP plans, recommends and implements strategies to grow and develop the business within the Northern Ontario region in support of TD objectives. The role will lead, coach and develop approximately 400 employees within the region toward meeting or exceeding business and personal development objectives. The role is responsible for having a detailed understanding of the local and broader financial market conditions and participates actively and provides leadership in community events.
The DVP will thrive in developing a dynamic team while meeting customers' needs and elevating advice, driving market growth and leading business outcomes. They will enjoy contributing in the implementation of key national and regional business strategies.
Specific accountabilities include:
  • Drive District Advice & Service goals through excellence in execution
  • Execute key national & regional strategies within the district and reflect in messaging, coaching & district management:
    • (1) Lead/Partner on One TD activities in the market & within branches
    • (2) Omni-channel adoption for advice & service
    • (3) Operational efficiencies and excellence
    • (4) Legendary Colleague & Customer Experiences as well as customer problem resolution
  • Lead, coach and develop Branch Managers, Branch colleagues and a District Leader, on behaviours and outcomes, operational excellence, LEI & business development in order to increase colleague and customer confidence, elevate advice and help meet more customer needs.
  • Meet TD's risk appetite & regulatory expectations: Serve as first line of defense for branch-related operational activities by partnering with Regional Delivery Excellence team
  • Ensure alignment of partners activities with district/regional strategies through governance & oversight
  • Be the face of TD in your market by being a visible and active
community leader aligned with TD values and by promoting and maintaining relationships with major customers, community groups, and local TD senior executives, ensuring high, positive public profile
  • Execute talent strategies that:
    • build future leaders
    • elevate advice capability for more complex customer needs
    • develop pipeline of talent for other areas of the bank,
    • are representative of the communities we serve
    • build District succession plans to meet future needs
  • Contribute actively in business transformation by supporting colleagues through meaningful change management activities and communications
  • Provide leadership and mentorship to team members throughout the colleague life cycle to drive colleagues' engagement
  • Work alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to branch colleagues
  • Model TD guiding principles to ensure consistency in doing what is best for the customer to help them achieve their needs
  • Build a culture of empowerment and discovery by sharing knowledge, promoting open dialogue and motivating the team to achieve common goals
  • Must have the availability to travel
  • Job Requirements

    The DVP will have the following capabilities and experiences:
    • Highly seasoned professional with undergraduate degree and 10+ years of relevant management experience leading teams in distribution channels
    • Demonstrated experience of effective coaching, mentorship and talent development
    • In-depth knowledge of operational excellence, expense management and market place to execute consumer banking strategies in diverse geographic markets
    • Ability to operate effectively within a federated model, through strong governance and stakeholder management
    • Possess expertise in customer, products and channel strategies
    • Strong communication skills, analytical thinking, business acumen, and process orientation to influence, encourage and effectively communicate through change
    • Be driven to win; bring behaviors & outcomes-orientation, in addition to excellent service attitude


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

    Job Family

    Personal & Commercial Banking Executives

    Job Category - Primary

    Retail Banking - Management

    Job Category(s)

    Retail Banking - Management



    Hours/Availability Detail


    Business Line

    TD Canada Trust

    Time Type

    Full Time

    Employment Type




    **Province/State (Primary)


    City (Primary)


    Work Location

    1935 Paris Street

    Flexible Work Options


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