CANADA

guest services manager

locationEtobicoke - Ontario (ON),

atPearson Hotel&Conference Centre Toronto Airport

Estimated salary $30.25 an hour

Job Description:

Secondary (high) school graduation certificate
2 years to less than 3 years

    Budgetary Responsibility

  • $100,001 - $500,000
  • Business Equipment and Computer Applications

  • MS PowerPoint
  • Additional Skills

  • Supervise staff
  • Recruit and hire staff
  • Perform front desk duties
  • Conduct training sessions
  • Conduct performance reviews
  • Arrange for and oversee maintenance activities
  • Work Setting

  • Hotel, motel, resort
  • Specific Skills

  • Address customers' complaints or concerns
  • Prepare marketing plans
  • Prepare budgets and monitor revenues and expenses
  • Negotiate with clients for the use of facilities
  • Negotiate with suppliers for the provision of materials and
supplies
  • Implement marketing activities
  • Establish work schedules
  • Develop and implement business plans
  • Develop and implement policies and procedures for daily operations
  • Assist clients/guests with special needs
  • Work Site Environment

  • Non-smoking
  • Transportation/Travel Information

  • Public transportation is available
  • Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Combination of sitting, standing, walking
  • Ability to Supervise

  • 3-4 people
  • Personal Suitability

  • Effective interpersonal skills
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
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