Retail, Email, Telephone Customer Service Representative

locationDeseronto - Ontario (ON),

atCigar Chief

Estimated salary $16 an hour

Job Description:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve inquiries.

  • Interact with customers by email, telephone or in-person to provide information about products or services, take or enter orders, order management, or obtain details of inquiries.
  • Check to ensure that appropriate changes were made to resolve customers' inquiries.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions that were taken.
  • Responsible for performing activities: returns, refunds and order adjustments.
  • Update POS and Customer Tracking Systems
  • Greet and receive walk-in customers and work with them to determine their needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
  • Receive, open, unpack and issue sales floor merchandise and online orders
  • Re- stocking of new or transferred merchandise.
  • Clean display cases, shelves, and aisles.
  • Set up displays of merchandise to attract customers and promote sales.
  • Technical Skills and Qualifications:

    • Customer relationship management CRM software keep up to date
    • Familiarity with Zen Desk Customer Service Ticketing System
    • Answering Customer Inquiries via telephone and email.
    • Familiarity with Point of Sales (POS) Systems
    • PC Skills
    • Ability to multitask from order fulfillment, retail and online customer service
    • Inventory management software: Ordering software
    • Operating system software: Microsoft Windows

    Job Types: Full-time, Permanent

    Salary: $16.00 per hour


    • Day shift
    • Monday to Friday

    Work remotely:

    • No

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