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CANADA

front office clerk, hotel

Yarmouth - Nova Scotia (NS),

Comfort Inn Yarmouth

Job Description:

Secondary (high) school graduation certificate
Experience an asset
  • or equivalent experience
  • Business Equipment and Computer Applications

  • Word processing software
  • Spreadsheet
  • Multi-line switchboard
  • Internet
  • Database software
  • Additional Skills

  • Food preparation
  • Specific Skills

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Investigate and resolve complaints and claims
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Handle wake-up calls
  • Provide customer service
  • Assist clients/guests with special needs
  • Maintain an inventory of vacancies, reservations and room assignments
  • Security and Safety

  • Bondable
  • Transportation/Travel Information

  • Own transportation
  • Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Standing for extended periods
  • Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Dependability
  • Judgement
  • Reliability
  • Organized

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