Field Supervisor, Meter Services

locationLakeside - Nova Scotia (NS),

atNova Scotia Power Inc.

Job Description:

Nova Scotia Power's greatest source of energy is our people. In a culture focused on safety, we're committed to providing exceptional service to our customers and rewarding jobs to our employees. We're hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the position of Field Supervisor, Meter Services.
Accountabilities: The Field Supervisor is responsible for managing the scheduling and assignment of meter reading resources within Meter & Inspection Services. The successful candidate will be responsible for ensuring that work is completed in a safe, efficient manner as well as being responsible for ensuring work execution is completed as planned, with quality and accuracy while delivering exceptional service to our customers.
The Field Supervisor will be responsible for supervising the meter reading staff for the Northeast and West territories which will require frequent travel throughout these territories. Within this capacity, s/he will be responsible to manage all support functions associated with meter reading such as promoting and executing safety programs, training, coaching and performance management, maintaining customers keys, dealing with customer issues, conducting employee safety observations, assisting employees in personal development planning, managing fleet requirements for the work group, maintaining good labour relations and coordinating meter inventory and associated meter reading equipment.
You will be responsible for your personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations.
This position is considered a safety sensitive position. As such, the successful candidate must comply with the Emera Alcohol and Drug Policy which requires a confidential pre-employment alcohol and drug test in accordance with the Emera Alcohol and Drug Procedure.
Skills, Capabilities and Experience: Grade XII education or equivalent with supervisory or relevant experience is required. Preference will be given to those applicants with work planning experience and knowledge of meter reading job functions which includes equipment, schedules, billing requirements (Customer Information System), maintenance of customer keys, and familiarity with geographic areas.
The incumbent will be detail oriented, have strong computer skills, and the ability to multitask. S/he will have strong interpersonal skills as well as excellent oral and written communication skills. Excellent

customer service skills for both internal and external customers are a requirement of this position. A high energy, self-starter who enjoys working in a team environment who possesses strong analytical, problem solving, and organizational skills will be a fit for this position.
At NSP, our employees are our greatest strength. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. As the ideal candidate, you contribute to a workplace where everybody goes home safe and believe that nothing is more important than the safety and health our employees. You demonstrate integrity with a high standard of work performance for yourself and your team and drive operational excellence for our customers. As the Field Supervisor, you encourage Meter Services team members to share new ideas and foster a flexible work environment where change is accepted as the norm. You help team members understand how their work relates to business goals and support the growth and development of your team, all while demonstrating respectful inclusive behavior in a productive work environment.
Reports to: Manager Operations, Meter & Inspection Services
Form of Application: Click the APPLY button at the end of the online job posting. Complete all required information fields and copy and paste your covering letter and resume into the online form.
Salary: Commensurate with qualifications and experience
Must Be Received By: All interested candidates should apply no later than December 23, 2020. Late applications may not receive consideration.
Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We're committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.
We value diversity in the workplace and strongly encourage applications from all qualified candidates including African Nova Scotians and other members of the visible minority community, Aboriginal peoples, persons with disabilities, and women in non-traditional roles.
Normally, unless otherwise requested in advance, the supervisors of internal candidates selected for an interview will be contacted in order to facilitate scheduling of the interviews. The supervisor will maintain the confidentiality of the employee's application.

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