Guest Services Manager

Luxurious hotel living with classic European style, The Sutton Place Hotel’s luxury hospitality experience is coming to Halifax. An integral part of Nova Centre, and located in the heart of our city, The Sutton Place Hotel Halifax offers elegant modern charm in a marriage of traditional and contemporary design with the warmth of East Coast Hospitality.

Each of our 262 guest rooms and suites are fully automated with lights, temperature, and fan regulators all accessed through the Allure in-room wall control, iPhone, Android, or manually. An outdoor hot tub, fully equipped fitness centre, on-site Chop Steakhouse & Bar, outdoor fire pits along with underground parking are a few of the amenities that provide the ultimate in service, comfort, and style unique to our well-appointed location.

Our new property perfectly blends luxury and cosmopolitan ambience. Those familiar with our other hotels, The Sutton Place Hotel Vancouver, The Sutton Place Hotel and Revelstoke Mountain and The Sutton Place Hotel Edmonton will recognize the style and service we bring to Halifax.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following leadership position:

Guest Services Manager

Key Responsibilities:
The successful candidate will be a proven Hospitality Leader, with experience in a luxury environment. Responsibilities include (but not limited to):

Ensuring exceptional service from curb to pillow, and overseeing the Guest Service Team, Chef Concierge, Bell & Valet, Corporate Lounge and working closely with all partners.

Leads by example in service excellence and inventory controls.

Reporting to the General Manager, and collaborating daily with all other department leaders, working closely with the Housekeeping and Maintenance Managers

Ensuring that Health, Wellness & Safety standards are met and exceeded, including thorough training of teams in emergency procedures and guest safety

Execute proper yield management and ensuring all special request and Sutton Prestige Members are recognized per company standard.

Motivating, coaching and developing team members to provide exceptional services to our guests

Overseeing fair and effective scheduling and performance management of the team members in conjunction with the Guest Services Supervisory Team and Chef Concierge and Human Resources

Effective planning, problem-solving, budgeting/forecasting & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.

Key member of the emergency response team.

Qualifications:
This is an excellent opportunity for a strategic, energetic, self-motivated, team-oriented individual, with a minimum of four (4) years Hospitality Leadership experience with a focus on rooms in a similar property environment.

Strong knowledge of all facets of Front Office Operations, with an unwavering commitment to service excellence, and the ability to develop and execute effective training programs

Exceptional interpersonal skills, with clearly demonstrated leadership and motivational abilities

The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills

Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines

Degree/Diploma in Hospitality Management or comparable experience is preferred.

Working knowledge of MS Word, Excel, OPERA or similar Property Management System.

Must be legally able to work in Canada

Please reply on-line, or forward resume to:

Human Resources Department
The Sutton Place Hotel Halifax
[email protected]


The Sutton Place Hotel Halifax is an Equal Opportunity Employer. We thank all applicants for their interest, however only those selected for an interview will be contacted.