customer service representative - insurance

Secondary (high) school graduation certificate
2 years to less than 3 years

• or equivalent experience

Business Equipment and Computer Applications

• MS Word
• MS Outlook

Work Setting

• Insurance company

Specific Skills

• Address customers' complaints or concerns
• Access and process information
• Maintain records and statistics
• Answer inquiries and provide information to

customers

Receive and log complaints

Security and Safety

Criminal record check

Work Conditions and Physical Capabilities

Attention to detail

Personal Suitability

Effective interpersonal skills

Flexibility

Team player

Excellent oral communication

Excellent written communication

Client focus

Reliability

Organized

Punctuality