Halifax - Nova Scotia (NS),
Installation Performs installation on Home Theatre, Networking, Computer related assembly & configuration for hardware & software products. Follows direction given by Field Agent Level 2 or 3 with respect to best practices and installation techniques. Rides alone to complete single person scopes of work, as necessary. Obtains necessary tools, supplies, and accessories for install as needed. Cleans up job site after installation. 2) Customer Service Greets client while setting client expectations for the applicable Setup. Uses customer lifestyle knowledge to recommend additional products and services. Interacts with clients to provide an interactive demonstration and to explain system functionality. Resolves client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures. Leverages client reporting to validate and build the correct store behaviors to deliver outstanding customer service. Completes paperwork and obtains necessary signatures and pending payments. 3) Vehicles Ensures the Geek Squad vehicle is maintained according to truck/van maintenance guidelines. Ensures the Geek Squad vehicle’s inventory, cable, supplies, and tools levels are maintained and protected from loss. 4) Call Center Communication Uses mobile devise to advise Call Center/Retail Store of arrivals, departures and changes to schedule. Adheres to Call First Process: Contacts clients prior to and on day of service call to confirm service appointment details. 5) Product Knowledge & Technical Expertise Develops knowledge & Technical Expertise on Connected Home related products & industry trends through internet research, publications etc.