Customer Service Coordinator

locationYellowknife - Northwest Territories (NT),

atCanadian North

Estimated salary $20 an hour

Job Description:

Ref. # C556138

Position(s) Available: 1 (Temp. Part Time)

Closes 2020/08/27

Other Details: 7F, Reporting to Manager, Customer Serivce. Temporary position ending May 1st 2021

Level: As per Unifor Collective Agreement

  • In accordance with Unifor Collective Agreement
Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

  • High school diploma or equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc.;
  • 1 year of previous related experience combined with 1-year previous supervisory experience;
  • Must possess a working knowledge of the Sabre Computer System;
  • Possess a knowledge of passenger check-in and baggage handling;
  • Solid knowledge of passenger service, ticket counter related procedures, and airport functions;
  • Strong Leadership skills;
  • Excellent Customer Service Skills & training;
  • Fluently bilingual in English and French or English and Inuktitut;
  • Must be familiar with all aspects paperwork/documentation for all passenger service functions;
  • Solid organizational skills, problem solving skills, decision making skills, and prioritizing skills;
  • Strong interpersonal and communication skills for internal and external customers;
  • Working knowledge of Windows, Excel and Word;
  • Must possess strong communication, and interpersonal skills;
  • Experience in handling passengers with
mobility needs;
  • Willing to assist in all areas of passenger services;
  • Willing to work irregular hours of operation and shift work;
  • Must pass the benchmark level proficiency test;
  • Ability to communicate in an Indigenous language (Inuktitut preferred) considered an asset
  • Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
  • Duties and Responsibilities

    Interested candidates should be able to perform the following duties and responsibilities:

    • Provide input into Employee scheduling and assignment, on the job training and instruction;
    • Ensure that Company policies and procedures are adhered to;
    • Process passengers and baggage;
    • Make reservations and compute fares;
    • Disseminate information;
    • Assist passengers with mobility and special needs;
    • Issue tickets/airway bills and process sales reports for deposit;
    • Assemble, control and transmit reservations and passenger data;
    • Administer Interline and employee travel for both business and leisure;
    • Maintain records as required;
    • Process claims for damaged or missing baggage;
    • Record flight arrival and departure times;
    • Conduct radio communications with the aircraft;
    • Process weight and balance and load control data;
    • Process shipment and reception of all cargo;
    • Perform load service duties;
    • Other duties as assigned.

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