night auditor - hotel

No degree, certificate or diploma
Experience an asset

Business Equipment and Computer Applications

• Word processing software
• Spreadsheet
• Multi-line switchboard
• Internet
• Central reservation system (CRS)

Work Setting

• Hotel, motel, resort

Specific Skills

• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests' departures, calculate charges and receive payments
• Perform light housekeeping and cleaning duties
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone

and relay telephone calls and messages

Clerical duties (i.e. faxing, filing, photocopying)

Provide general information about points of interest in the area

Follow emergency and safety procedures

Handle wake-up calls

Provide customer service

Assist clients/guests with special needs

Maintain an inventory of vacancies, reservations and room assignments

Transportation/Travel Information

Own transportation

Work Conditions and Physical Capabilities

Fast-paced environment

Work under pressure

Attention to detail

Standing for extended periods

Personal Suitability

Effective interpersonal skills

Team player

Excellent oral communication

Client focus

Dependability

Reliability

Organized