CANADA

Technical Service Analyst

locationPlymouth - New Brunswick (NB),

atHarris Computer Systems

Job Description:

JOB DUTIES & RESPONSIBILITIES

· Field incoming IT helpdesk requests from end users, in local and remote offices, in a courteous manner.

· Perform PC installs and maintenance.

· Perform hands-on server and network equipment installs and maintenance as required.

· Assist in preparing, revising, and maintaining procedures and documentation.

· Provide training of the operations and functionality of various applications, printers, and systems.

· Maintain technical problems history through a ticketing system.

· Participate in special projects as requested.

· Some miscellaneous administrative tasks.

JOB REQUIREMENTS

· Hardware/Software experience with PC’s, laptops, and printers in a Microsoft

Windows environment.

· Strong knowledge of Windows Operating Systems (Mostly Window 10); Mac OS and Windows Server a plus

· Knowledge of MS Office suite including Word, Excel, and Outlook (O365)

· Basic networking experience with Windows file sharing, NTFS, TCP/IP, and DNS.

· Ability to work in a team environment.

· Ability to prioritize effectively, and to perform proactively.

· Excellent oral and written communication skills.

· Strong troubleshooting and analytical thinking skills.

· A Strong dedication to quality customer service.

· Other Skills / Experience (nice to haves, but not required):

· BMC RemedyForce

· ITSM - ITIL

· Active Directory

· Microsoft Exchange

· Microsoft Teams / Skype for Business

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