(French&English)Bilingual Customer Service Representative -...

Description

As a Customer Service
Representative, you'll have the opportunity to help people every day on behalf
of the best companies you already know and love. We'll teach you the skills
you'll need to succeed and provide a path for you to do so. In fact, many of
our site directors and operations managers began as customer service agents
themselves!

Begin the process now at

https://aloricajobs. taleo. net/careersection/ex-can/jobsearch.ftl?lang=en

What you'll be doing

You will use your
positive attitude, your caring nature and your top-notch customer service
skills to make an impact on your customers' day. Your main responsibilities
will include:

Talking to customers
over the phone, email or chat to resolve their questions or concerns

Accurately document
and update customer records in the computer system

Upsell products or
services to customers, if appropriate

Remain calm and
helpful even when dealing with upset customers

Escalate customer
complaints and/or calls to your manager when necessary

Provide feedback and
recommendations to your manager on ways the company can improve

Perform other duties
as assigned by your management team

Why you'll want to
join the Alorica team

100% paid training

Performance bonuses

Competitive pay

Health & dental
benefits

Retirement savings
plan

Paid time off

A great team
environment with supportive co-workers

You'll work on behalf
of some of the best-known companies in the world (like the top stores,
retailers, shipping companies and banks) all from your hometown

You'll feel empowered
to do things the right way amid a culture of high personal

and business
integrity

There's real
opportunity to learn, grow and advance your career (we love promoting from
within here)

We're a strong,
global company that truly cares about our local communities

Qualifications

Who we're looking for

The best fit for this job is someone who:

Has a High School diploma or General Educational Development (GED)
certificate

Is bilingual (French & English)

Previous customer service and/or call center experience preferred

Has good computer skills, including Microsoft Office

Possesses excellent communication skills

Cares about helping their customers

Is team-focused

Has the ability to multitask well

Can adapt to a flexible schedule

Is positive and can handle stress

Can maintain the highest level of confidentiality

Who we are

Alorica Customer Care, Ltd. is a global customer service
organization, serving the world's leading companies and best-known brands. With
more than 40,000 employees in locations around the world, our people deliver
extraordinary service - via phone, email and chat, every day. Embracing a
diverse workforce with a shared commitment to deliver outstanding customer
service, Alorica offers significant opportunity to build a rewarding career, in
a dynamic and customer-oriented environment.

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without
accommodation.

Are you ready to help your customers every day while also
strengthening yourself and your career? If so, apply now to join the Alorica
team!

The Company is compliant with the Accessibility
for Ontarians with Disabilities Act (AODA).