Front Desk Team Member Min. 5 Yrs. Exp.

Vancouver - British Columbia (BC),

The IV Health Centre

Job Description:

Do you enjoy interacting with clients and creating a positive experience for each of them? Is a motivating and supportive work environment important to you? Are you looking for a work culture that is fun and team focused? If so, The IV Health Centre may be the perfect fit for you!

We are looking for a new team member who is enthusiastic, customer service oriented, motivated, compassionate, energetic, self-directed and has a good understanding of how a busy reception desk operates. The successful candidate should be available to work on a full time basis (40 hours per week) and capable of working in a very busy, professional, multi-tasking environment.


* Must be able to work 40 hours per week which includes evenings and weekends.

* Responsible for delivering the highest level of customer service in a professional and positive manner

* Excellent communication skills in person, over the phone and via email

* Confident when welcoming, greeting and assisting clients/patients

* Responsible for scheduling, confirming and recalling client/patient appointments

* Receive and make phone calls, fax and email, referral management

* Receive and communicate messages for ownership, practitioners and clients/patients

* Perform office related duties both

clerical and administrative, to ensure services are provided in an efficient and effective manner.


* Minimum of 5 years customer service experience in previous reception positions

* Familiarity with booking systems such as MindBody

* Excellent communication and problem solving skills

* Ability to efficiently manage time and prioritize multiple tasks

* Independent worker with minimum supervision

* Proficiency in the use of MAC computers, office equipment and software programs such as; word, excel, and email

* Ability to collaborate with other multi-disciplinary team members

* Ability to maintain client privacy and confidentiality

* Must have excellent multi-tasking skills and the ability to work under pressure


Will take place on Wednesday, February 26th from 1:00pm - 5:00pm.

If you think you would make a positive contribution to our team please send a resume and cover letter detailing why you feel you are the best candidate for this position.

Job Type: Full-time

Salary: $18.00 to $20.00 /hour

Job Types: Full-time, Permanent

Salary: $20.00 /hour

Job Type: Full-time

Salary: $18.00 /hour


  • Reception: 5 years (Preferred)

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