Five9 Administrator

locationVancouver - British Columbia (BC),

atCanada Drives

Estimated salary $25 - $35 an hour

Job Description:


Canada Drives is a young, dynamic, and fast-growing company. We work with dealerships and finance partners across Canada to ensure that every customer, regardless of their credit history, has access to the auto financing they need.

We have been recognized as the fastest-growing company in Canada by PROFIT 500 and the winner of Entrepreneur of the Year in 2016 by the Ernst & Young Pacific Division fintech category award. We are also known to be among the largest advertisers on Facebook and the leading provider of consumer auto-financing in Canada. Over 25% of all non-prime automotive deals financed in Canada originate through Canada Drives.

The Opportunity – Five9 Administrator

As a business, we rely heavily on the Five9 SMS messaging platform and we are in in need of an administrator who understand this platform and can keep our system operating at peak performance. This is a pivotal role within Canada Drives and training can be provided to the right person in addition to additional training where required. This position would suit someone from a DBA background or would suit candidates who have experience as an administrator for similar SMS messaging platforms.

If you have the vision and foresight to take your career to the next level and be part of a winning team we invite you to apply!

NOTE – This is a remote, full time permanent, work-from-home position and is open to all applicants from across Canada who are legally entitled to work in Canada.

What you’ll be doing:

  • Setup/Manage Outbound Dialer
  • Setup/Maintain Inbound IVR
  • Setup Reports regarding Five9 Call Center statistics
  • Five9 Agent
  • Five9 Supervisor Troubleshooting
  • Managing SIP Trunk connection between Five9 and Star Telecom
  • Managing/Troubleshooting Integration between Five9 and Salesforce
  • Managing/Troubleshooting Integration between Five9 and other API integration that Fwe have within the company

  • Position requirements:

    • 3-5 Years of experience with Five9 Administration / Implementation
    • High School degree or equivalent
    • Previous experience with the administration tasks related to the maintenance of Five9 or related CMS
    • IT background is preferred but not necessary
    • Financial Services background is preferred but not necessary
    • Certification in CMS Administration

    What’s in it for you?

    This is a truly exciting time to join Canada Drives and we are looking forward to doing great things together! We offer a highly competitive salary and benefits package in addition to providing our employees with continuous training and development through paid courses and certifications.

    This is an exciting opportunity to be part of a highly-qualified team and to help create a new and unique team culture. We offer a very stimulating work environment with plenty of challenges, opportunities, and room for growth. You will be able to mold your role and job description, advance your career path in whichever direction you want to take, and boost your knowledge to new heights.

    Similar Jobs in British Columbia