locationSurrey - British Columbia (BC),

atKobelt Development

Estimated salary $25.33 an hour

Job Description:

We are currently seeking candidates for a full-time position based in our Surrey office, but project work will be throughout BC.

This position involves providing technical support to staff at various locations as a member of KDI’s team. KDI technicians monitor and maintain company and client computer and network systems, install and configure hardware and software, and solve IT-based technical problems.

This position will be responsible for the smooth running of computers systems and ensuring users get maximum benefits from them. Responsibilities include, but are not limited to:
  • installation and configuration of computer hardware operating systems and applications
  • monitoring and maintaining computer systems and networks
  • communicating with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshooting system problems, diagnosing and solving hardware or software faults
  • ability to lift and set-up computer and peripheral equipment
  • provide support, including procedural documentation and relevant reports
  • prioritize and manage many open cases at one time
  • test
and evaluate new technology
  • improve the quality and efficiency of our systems
    Qualifications include minimum completion of a 1-year certificate program in a computer sciences or related discipline at a technical institute.
    Minimum 1-year IT Help Desk/Support experience as well as some customer service experience; or an equivalent combination of training and experience.
    Any Microsoft certifications and programming knowledge would be advantageous.

    The successful candidate will need to show evidence of the following:
    • self-motivation with a demonstrated ability to work independently
    • prioritize multiple tasks to meet tight deadlines
    • excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
    • problem solving skills
    • demonstrate a commitment to high quality, client service and excellent communication and organizational skills
    • attention to detail

    If you are interested in joining our team, please email your resume to [email protected]

    Only applicants selected for an interview will be contacted.

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