Customer Service Representative

Richmond - British Columbia (BC),

CARO Analytical Services

Estimated salary $16 - $17 an hour

Job Description:

Full Time Customer Service Representative – Richmond, BC

This is a 6 month contract position to cover the afternoon shift of 12 to 9 pm.

As a Customer Service Representative for CARO Analytical Services’ growing laboratory network, your main responsibilities will include:

Client Facing

  • Greeting walk-in clients and receiving incoming samples.
  • Responding to incoming client calls and emails.

Work Order Tasks

  • Work order Login and sample labelling.
  • LIMS client/project setup for small accounts.
  • Sending Login notification to clients promptly.


  • Receiving incoming samples from
couriers and assisting walk-in client.
  • Shipping – return coolers, interoffice shipments, sublet.
  • Complete Bottle Order Requests on WooCommerce and use it for tracking/preparing/packing order and shipping on-time.


  • Genuine dedication to customer care/service.
  • Ability to prioritize and multitask in a very fast-paced environment.
  • Experience working with Microsoft Office for quick and accurate data entry.

Contract length: 6 months

Job Types: Full-time, Contract

Pay: $16.00-$17.00 per hour


  • 8 hour shift
  • Overtime
  • Weekends

Work remotely:

  • No

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