CANADA

CSA (Customer Service Associate)

North Vancouver - British Columbia (BC),

West Coast Pool

Job Description:

Are you an energetic person who is looking for an exciting opportunity within a progressive workplace? Do you enjoy working in a fun team environment? If so, we want to hear from you!

ABOUT US

West Coast Pool and Spa Ltd. has been a leader in the pool and spa industry for over 40 years. We are growing and are looking to add additional permanent members to our team!

ABOUT YOU
You are a customer service superstar, and are comfortable communicating on the phone and via email.

Your main job duties will include:
- Answering phones in a professional and courteous manner
- Communicating with both staff and customers efficiently and accurately
- Accurately recording work order requests
- Recording and maintaining information in our company database

Must Haves:
- Fluent in English (both written and spoken)
- The ability to prioritize daily tasks with minimal supervision
- Be able to work

under pressure during peak times
- Great attention to detail

Please note that only individuals selected for an interview will be contacted. No phone calls or personal visits, please.

Benefits:

  • Extended health care
  • Vision care
  • Dental care
  • Vacation & paid time off

Job Types: Full-time, Permanent

Salary: $16.00 to $18.00 /hour

Experience:

  • customer service: 1 year (Required)

Location:

  • North Vancouver, BC (Preferred)

Language:

  • English (fluent spoken & written) (Required)

Job Duties:

  • Answer incoming customer inquiries
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

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