Annual Giving Associate, Direct Response, Office of Advancem...

locationCalgary - Alberta (AB),

atThe University of Calgary

Job Description:

Position Overview

The Department of Annual Giving within the Office of Advancement invites applications for a Annual Giving Associate, Direct Response. This Full-time Fixed Term position is for approximately 12 months (based on length of grant funding), with the possibility of extension.

The University of Calgary is Canada's leading next-generation university, a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. The university has a clear strategic direction - Eyes High. We aspire to be Canada's most entrepreneurial university in the country's most enterprising city. To this end, we are celebrating the success of Energize: The Campaign for Eyes High - comprehensive fundraising campaign through which we raised more than $1.4 billion which promises to positively charge our campus community, our city and beyond through support for student experiences that unleash potential; research outcomes that benefit society and community connections that strengthen our ties.

The Annual Giving Associate, Direct Response reports to the Director of Development, Annual Giving and works closely with the Alumni Engagement team and colleagues throughout Advancement. The Annual Giving Associate, Direct Response is accountable for advancing the direct response strategy for annual giving and serves as the team lead on all annual giving direct mail initiatives, e-solictiations, call centre strategy, campus giving, and donor services.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Manage donor requests and work with prospective annual donors to identify areas of passion, help them make their gift and answer questions regarding their donations.
  • Act as an initial point of contact and representative of the Annual Giving team
  • Process donations and donor designations in accordance with Development and Alumni Engagement Office procedures, including submitting gift designation forms, establishing suspense accounts and processing gift agreements, checklists and terms of reference
  • Act as a liaison by proactively and confidently collaborating with internal teams such as Gift Processing, Gift Compliance, Legacy Giving, and faculty development units to accomplish institutional annual giving goals
  • Identify and resolve complex and confidential problems efficiently and independently while interacting professionally and effectively with the Central Development Office, Student Awards and faculty development units
  • Pull, analyze and adjust queries as needed, and send reminders regularly as part of the pledge reminder process
  • Ensure accurate and timely data capture of donor information, including biographical and contact notes
  • Ensure coherent solicitation timeline for the year that includes direct mail, e-solicitation, and phone program touch points
  • Manage direct response program in consultation with the Director, Annual Giving. This includes complete direct mail campaigns with external partners, e-solicitation campaigns, and the student calling program
  • Work with the Director, Annual Giving to manage the day to day scheduling of the student calling program and the set up of calling segments and overall strategy
  • Implement the Campus Giving program, including leading the strategy, planning and execution of multiple annual recognition weeks, and working closely with the Strategic Events and Communications team to produce print and digital collateral to attract and retain campus donors
  • Support the implementation of the department's stewardship strategy and provide critical thought to areas for growth in annual giving donor stewardship.
  • Support the execution of various annual giving priority projects in coordination with the Director, Annual Giving,
including commemorative giving, crowdfunding, stewardship events, and other projects as they arise
  • Perform other duties as required and assigned
  • Qualifications / Requirements:

    • Three to five years progressive work experience in post-secondary or non-profit sector and the completion of post-secondary education
    • A strong in-depth knowledge and experience of university environment, policies, procedures and core business systems is an asset
    • Proven advanced skills in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Raiser's Edge (or equivalent database) required
    • Knowledge in development practices and processes as well as systems used for day-to-day business is an asset
    • Raisers Edge experience necessary
    • Proven experience in project management within a large, complex institution is an asset
    • Experience in higher-level data functions including queries, exports, imports and mail merge; efficient data-entry skills, accuracy and attention to detail.
    • Experience working with or managing a student calling program required
    • Experience with direct mail campaigns required
    • Demonstrated maturity, self-confidence and poise to deal appropriately with a wide variety of people and situations from the student level to high-profile community leaders.
    • Able to work well under pressure, making key decisions and demonstrating good judgment in a fast-paced environment with many conflicting priorities, meeting internal and external deadlines
    • Ability to use discretion with confidential material, a high level of tact and professionalism and a strong work ethic are required
    • Superior written and oral communication skills, and ability to prepare reports and summaries, relevant documentation, communications and correspondence with accuracy and thoroughness
    • Strong interpersonal and teamwork skills, and ability to work with diverse stakeholder groups
    • Open to learning and development, and willing to accept new challenges and assignments

    Application Deadline: August 31, 2020

    We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

    Additional Information

    This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase II.

    To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

    About the University of Calgary

    The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

    The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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